These Terms and Conditions ("Terms") constitute a legally binding agreement between RIVAL PRACTICE ("RIVAL PRACTICE," "we," "us," or "our") and the individual or professional entity purchasing or accessing our digital assets ("Client," "you," or "your"). By accessing our platform, downloading our templates, or purchasing our resources, you explicitly agree to be bound by these Terms. If you do not agree to these terms, you are strictly prohibited from using our site or utilizing our materials.

RIVAL PRACTICE grants you access to a specialized, curated library of digital templates, practice workflows, and educational materials. All resources are delivered directly through our streamlined digital architecture. We do not provide continuous third-party software administration, managed external hosting solutions, or CRM operational workflows.

CRITICAL COMPLIANCE NOTICE: RIVAL PRACTICE IS A TECHNOLOGY, TEMPLATE, AND EDUCATIONAL ENVIRONMENT PROVIDER. WE ARE NOT A LAW FIRM, WE ARE NOT A CERTIFIED PUBLIC ACCOUNTING (CPA) FIRM, AND WE DO NOT PROVIDE LEGAL, TAX, COMPLIANCE, MALPRACTICE, OR FORMAL FINANCIAL ADVICE.

All materials, website layouts, intake templates, and practice documents are provided solely as baseline technical starting points for educational and internal organizational use. Laws, state bar ethics rules, and IRS regulations vary significantly by jurisdiction and change frequently. It is the exclusive, non-delegable responsibility of the Client to have all downloaded materials, customer-facing text, and operational workflows thoroughly reviewed and approved by their own independent, qualified legal counsel and certified compliance specialists before deploying them to the public or utilizing them with clients. RIVAL PRACTICE disclaims all liability stemming from your reliance on our templates.

RIVAL PRACTICE retains absolute and exclusive ownership, title, copyright, and intellectual property rights over all core layouts, proprietary template architectures, workflows, and digital materials delivered on our platform. Upon purchase, you are granted a limited, revocable, non-transferable, non-sublicensable license to utilize these resources for your internal, active business operations. You are strictly prohibited from reselling, redistributing, repackaging, or publicly sharing our templates or source materials with unaffiliated third parties or competing networks.

All fees for digital products, templates, and subscriptions are billed upfront and processed securely via credit card. Because our products are delivered digitally and are instantly accessible upon purchase, all sales are final and entirely non-refundable. For any recurring subscription tiers, your card on file will be automatically charged at the start of each billing cycle. Failure to clear an outstanding balance will result in the immediate suspension of your access to our resource library.

The Platform is ours; your content and brand are yours. RIVAL PRACTICE LLC ("Rival Practice," "we") owns and retains all rights to the Platform — our software, client portal, AI systems, website templates and design system, and all code, structured data, and infrastructure we generate to build, host, and operate your website and workspace. Your subscription grants you a limited, non-exclusive, non-transferable license to access and use the Platform, and the website we build for you, for the duration of your active paid subscription. Nothing in these Terms transfers ownership of the Platform or any part of it to you.

Your Content stays yours. "Your Content" means the materials and brand assets you provide, or that we assemble on your behalf from your inputs — your business name, biographies, practice descriptions, copy, logos, images, and trademarks. You retain all ownership of Your Content and your brand. You grant us a non-exclusive license to host, display, adapt, format, and modify Your Content solely as needed to build and operate your website and provide the service.

In short: you own what your firm says and how it's branded; we own how it's built and delivered — the platform, design system, and the code and AI-generated infrastructure behind it. You agree not to copy, resell, reverse-engineer, or repurpose the Platform, its templates, or its underlying code and design system.

You own your data, and you can take it with you. "Your Data" means the business records you and your team enter or upload — your CRM contacts and leads, documents, communications, and related operational records. You own Your Data; we hold and process it only to provide the service.

Export anytime — no lock-in on your data. You can export your CRM and contact lists yourself at any time from your portal (CSV), and download your documents from your document vault whenever you like. We will never hold your operational data hostage.

Your website is a managed service (there is no self-serve website export). We design, build, and host your public website for you as part of the service — it is not a self-edit website builder or CMS. Because of this, there is no self-serve export of the website itself, its source code, its templates, or its design system, which are our intellectual property. On request, we will provide you a copy of the content and brand assets you supplied to us (your text, images, and logo) in a standard format, so your own materials are always available to you.

Your domain is yours. You own your custom domain name. If you ever leave Rival Practice, you keep your domain and may point it to any provider you choose.

Either of us may end the subscription in accordance with the subscription and billing terms. Fees already paid are governed by those billing terms.

What happens when your subscription ends. On cancellation or expiration, your access to the Platform ends and the hosted services we provide — your website, client portal, AI receptionist, and related features — are deactivated. We recommend exporting Your Data (CRM/contacts and documents) before your access ends. After your subscription ends, we may retain or delete Your Data in accordance with our Privacy Policy and applicable law; Your Data will remain available for export for 30 days after cancellation, then deleted on a rolling basis.

What you keep: your custom domain, the data you exported, and — on request — a copy of the content and brand assets you provided to us.

What we keep: the Platform and all intellectual property in it, including the code, templates, design system, and any AI-generated build powering your website. We are not obligated to transfer, license, hand over, or continue hosting the website's source code, design system, or infrastructure after your subscription ends.

Call Recording & Consent. If you enable the AI receptionist, calls to and from the phone numbers you connect may be recorded, transcribed, and processed to provide the service and its features (such as call summaries and follow-ups). Recording and monitoring laws vary by jurisdiction, and some require the consent of all parties to a call. You are solely responsible for complying with all applicable call-recording, wiretapping, and privacy laws in connection with your use of the AI receptionist — including providing any legally required notice to callers and obtaining any legally required consent before a call is recorded. You agree to configure and use the service in a manner consistent with those obligations, and you will defend, indemnify, and hold harmless Rival Practice and its affiliates from any claims, damages, or liabilities arising out of your failure to provide required notice or obtain required consent.

Our digital assets and services are provided strictly on an "as-is" and "as-available" basis, without warranties of any kind, either express or implied. RIVAL PRACTICE does not warrant that our templates will meet your specific local regulatory requirements, that they will be completely error-free, or that your access to our platform will be entirely uninterrupted.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL RIVAL PRACTICE OR ITS PARENT ENTITIES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES—INCLUDING BUT NOT LIMITED TO LOSS OF PRACTICE PROFITS, LOSS OF FIRM DATA, CLIENT DISPUTES, OR REGULATORY PENALTIES—ARISING OUT OF YOUR USE OF OR INABILITY TO USE OUR TEMPLATES AND RESOURCES. OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM LINKED TO THIS AGREEMENT SHALL BE STRICTLY LIMITED TO THE EXACT MONETARY SUM PAID BY YOU TO RIVAL PRACTICE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE ACCRUAL OF THE DISPUTE.

You agree to defend, indemnify, and hold harmless RIVAL PRACTICE, its parent companies, officers, directors, and employees from and against any lawsuits, compliance fines, professional liability claims, or legal expenses arising directly or indirectly from your use, modification, or deployment of our templates in your professional practice.

These Terms shall be governed by and interpreted exclusively in accordance with the laws of the State of Texas, without regard to its conflict-of-law principles. Any legal action, dispute, or litigation arising out of this agreement must be brought and adjudicated strictly and exclusively within the state or federal courts presiding over the State of Texas.

We reserve the right to modify this legal framework at any time to reflect updates to our digital delivery model or changes in prevailing regulations. Any modifications become active immediately upon being posted to our website. Your continued use of our platform following a published update constitutes your binding acceptance of the revised Terms.

Service and account emails.

By creating an account, you agree to receive transactional and service-related messages necessary to operate your workspace — including sign-in/magic links, billing and payment notices, security alerts, provisioning and onboarding updates, and support responses. These are required to provide the Service and cannot be opted out of while your account is active.

Weekly Status Digest (auto-enrollment / opt-out).

When your workspace is activated, you are automatically enrolled in our periodic Status Digest — a summary email covering your workspace activity, leads, and performance metrics. This is a convenience feature, and you may opt out at any time at no penalty by (a) toggling "Weekly Status Digest" off in your portal under Communications, or (b) using the one-click unsubscribe link in the footer of any digest email. Opting out of the digest does not affect required service and account emails.

Emails we send on your behalf.

The Service lets you send email to your own clients and contacts ("Firm Communications"), optionally branded with your firm's name, logo, and domain. You are the sender of record for all Firm Communications and are solely responsible for their content and for complying with all applicable laws, including the CAN-SPAM Act, TCPA, and any anti-spam or privacy regulations that apply to you and your recipients. You represent that you have the necessary consent to contact each recipient. Every Firm Communication includes your firm's physical mailing address and a functioning unsubscribe mechanism, as required by law; you agree to keep your address of record accurate and to honor unsubscribe requests promptly.

Our compliance safeguards.

We apply commercially reasonable deliverability and compliance safeguards — including bounce and spam-complaint suppression, sending-rate limits, and an address-of-record attestation requirement for automated sends. These safeguards supplement, but do not replace, your own legal obligations as the sender of record.